FAQs

paradigm_stock_073COURT REPORTING

FAQ: How fast can court reporters write, and how does the machine work?
Reporters graduate with minimum speed capacity of 225 words per minute. We use a computerized stenography machine in combination with a specialized form of shorthand to write whole words and phrases with one “stroke” as opposed to typing individual letters to spell out words. Reporters start out by learning the shorthand theory, which includes a multitude of brief forms, and then it’s a matter employing the “practice makes perfect” theory.

FAQ: When will my transcript be ready?
When taken locally in the Twin Cities area, standard delivery is seven business days from the date of the deposition. If you know that you need the transcript sooner than this date, please notify Paradigm at the time of scheduling and alert the reporter at the completion of the deposition.

FAQ: What if I do not receive a confirmation call the day before the deposition?
If you schedule a deposition with us, you will ALWAYS receive a confirmation call the business day before the deposition is to take place. If you have not received that call by early afternoon, it means we do not have the assignment on our calendar. You may still schedule a reporter at no additional cost, but we encourage a phone call (612-339-0545) over an email for last-minute scheduling. Paradigm’s Online Office has a calendar feature which allows viewing past and future depositions 24/7/365.

FAQ: What if I need something after hours? Do you have an emergency line?
We have someone monitoring voice messages after hours 24/7/365. If you have an urgent request after hours, leave a message and your call will be returned promptly.

FAQ: How long has Paradigm been the largest reporting firm in Minnesota?
Paradigm originated in 1998 as the result of a merger of three of the state’s most well-established and respected court reporting firms. Overnight, Paradigm became the largest firm in our five-state region. Since that time we have continued to attract and retain the most highly skilled reporters in Minnesota.

Founded by local court reporters and currently owned and operated by a court reporter who has been in the reporting industry in the Twin Cities since 1981, Paradigm has grown both organically and through acquiring small firms looking to offer more technology to their clients.

PARADIGM ONLINE OFFICE

FAQ: What is this product known as POO (Paradigm Online Office)?
Paradigm’s Online Office allows clients to log into our secured server and access their law firm’s case information. This means, using a User Name and Password, you can see your deposition calendar, status of invoices, and view or download transcripts and exhibits, anytime from anywhere.

FAQ: Where do I find my exhibits within the Online Office?
Exhibits are stored in the “case repository” section as opposed to the “transcripts” section.

FAQ: I see I will need an ID and password to access the Online Office. How do I request this?
Send your request via email to transcripts@paradigmreporting.com in order to allow us to validate your identity. Your ID will stay the same as long as you remain at that firm. You do not need a new ID for each transcript.

FAQ: Will I be charged for accessing my information in the repository?
No. Use of the repository is a complimentary service.

CART/CAPTIONING

FAQ: What is the difference between CART and Captioning?
CART stands for Communication Access via Realtime Translation. CART is the service of providing instant translation (voice to text) using a stenotype machine, a notebook computer, and realtime software. CART may be displayed to a single consumer or projected to an entire audience.
Captioning (closed/open captioning) is streamed text accompanied by video. Think television. Software and video/broadcast equipment above and beyond what is necessary to provide CART is is required to provide close-captioning.

“Remote CART” utilizes the internet to provide CART services from a location separate and apart from the event. Remote CART is often used in classroom situations when providing communication access to Deaf and/or Hard-of-Hearing students.

FAQ: What is required for CART or Captioning services? What equipment do you provide for services and what equipment do I need to provide?
The equipment needs for CART and Captioning are quite different.

The equipment needed for CART is a steno machine, a laptop computer, and realtime software, all provided by the CART provider. If the CART needs to be projected to more than one consumer, a projector and screen or a monitor may be required. Arrangements for this extra equipment should be discussed at the time the CART services are being scheduled.

The basic equipment needed for captioning is similar, starting with the steno machine, laptop computer, and the realtime software. That’s where the similarities end. Specialized software is required in addition to the realtime software to properly interface with an encoder, which embeds the captioning signal into the video. As each situation can be different, details should be discussed when requesting the service.

The CART provider/captioner generally provides all equipment necessary for an assignment.

FAQ: Can I get a transcript of the event?
Most likely, yes, you can. If you are the primary party or consumer requesting the CART services, you simply put in a request for a transcript at the time you order the service. There is often an extra charge for the transcript, so be sure to ask about that as well. There are occasions when it may be necessary to obtain permission from various parties before a transcript may be released/sold.

FAQ: My captions come up funny on my TV. How do I fix that?
There are many reason why captions may not look right on one’s TV, some of which you can fix, most of which you can’t. One thing to check is whether the captions are garbled on just one channel or all of your channels. If it is all of your channels, check all of your cables to make sure they are connected securely to your television or your other devices.

If that doesn’t solve the issue, a good place to start is with the cable provider if you have cable. You can also complain directly to the channel with the problem captions. You can also file a complaint with the FCC via email, fax or in writing. Contact fccinfo@fcc.gov for that information.

FAQ: The captioning services on TV are very poor, and therefore hard to follow. What can I do about this?
Issues like this are likely to occur during a live event versus a prerecorded program. Again, calling the station directly, noting the program time, name, and the extent of the problem, along with the fact that you are unhappy with the quality of captions, is probably the avenue that would produce the quickest results. Also, at the end of the program, watch for captioning “credits” stating the captioning company or captioner’s name, and then contact that company or person directly to state your concerns about the quality of the captioning. As well, filing a complaint with the FCC is another option.